Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and exchanges policy below.

Return Eligibility

You may request a return within 35 days of receiving your item. To be eligible for a return, items must be unused, in original condition, and in the original packaging.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, worn, or damaged after delivery
• Customized or personalized products
• Final sale or clearance items

Return Process

To initiate a return, please contact us with your order number and reason for return. Our support team will provide detailed instructions.

Exchanges

We only offer exchanges for items that are defective or damaged upon arrival. If you need an exchange, please contact us and provide photos of the issue.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

• Check your bank account again
• Contact your credit card company — processing times may vary
• Contact your bank

If you still have not received your refund, please contact us for assistance.

Contact Information

Address: 2736 Corte Vera Cruz

Phone: +1 (475) 077-2907

Email: yourhome@orderlira.com

Business Hours: Monday to Friday, 09:00–12:30 and 14:00–18:00 (GET+1)